Refund policy
Returns and refunds You have 30 days from the day you receive your order to request a return. Items must be unworn and unused, in the condition you received them, with tags and in their original packaging, together with the receipt or proof of purchase.
How to return Email us at to start a return. Once your return is accepted, we send you a return shipping label and instructions. Items sent back without first requesting a return cannot be accepted.
Right of withdrawal (14 days) If you are a consumer, you also have the statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This right also applies to discounted items. It does not apply to items made to your specifications or personalised. Read more in our Terms of Service (/policies/terms-of-service).
Items that cannot be returned Custom or personalised pieces, and gift cards. Outside the statutory 14-day right of withdrawal, sale items cannot be returned.
Damaged, faulty or wrong items Please check your order when it arrives and contact us right away if an item is damaged, faulty or not what you ordered, so we can put it right. This does not affect your statutory rights for faulty goods.
Exchanges The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refunds We let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds are paid to your original payment method within 10 business days. Your bank or card issuer may need some extra time to show it. If more than 15 business days have passed since we approved your return, please contact us.
